Support

Need a hand with TransOne? Reach out any time and we'll get back to you, usually within a business day.

Email us

The fastest way to get help is by email: [email protected]

Include your macOS version and the translation engine you're using so we can help faster.

How do I translate something?

Type or paste in the translation window, select text in any app and trigger the global shortcut, or capture a screen region to translate text inside an image. The result appears in a window you can copy from.

Which translation engines are supported?

Apple's on-device translator, DeepL, Google, Microsoft, Tencent, Baidu, Youdao, Alibaba, Volcano Engine, Amazon, OpenAI, Claude, Gemini, or any local OpenAI-compatible model via Ollama or LM Studio. TransOne talks to each one directly with your own keys, so there's no relay server in between.

How does the free trial and purchase work?

TransOne includes a 7-day free trial. Unlocking it is a one-time purchase, no subscription, handled entirely through the Mac App Store. If you've already bought TransOne, use Restore Purchases in the app's settings to unlock it on a new Mac.

Where are my API keys stored?

API keys, tokens, and secrets are stored in the macOS Keychain on your device. They're used only to authenticate requests to the engine they belong to and are never sent anywhere else. For more, see the Privacy Policy.

Can I translate without sending text to the cloud?

Yes. Choose Apple's on-device translator (macOS 15 or later) or a local model running in Ollama or LM Studio, and the text you translate never leaves your Mac. Cloud engines remain available whenever you want them.

Something isn't working. What should I send?

Email us with your macOS version, the engine you're configuring, and a short description of what you expected versus what happened. A screenshot of any error message helps a lot.